Terms and Conditions:
Please Kindly note all items are made to order as per our clients specifications with a 7 to 10 day turnaround time therefore we do not have a return policy on custom made items, should you not be happy with your item we will do our utmost to market it for resale to our client base and once sold refund you your money less a 10% handling fee or we will work with you to make adjustments on your piece should you not be happy, to get you exactly the piece you want.
Production Times: The majority of our products require 5-7 working days for production before dispatch, possibly even sooner. In instances where you've ordered a group of items or during peak periods, the processing time may extend.
For colour preferences not listed, kindly reach out via email after placing your order, and we will explore available options from our extensive colour range.
Should you require expedited order processing, please contact us at sales@arnodesignz.co.za
Delivery: All items are dispatched through a third-party service. While we take meticulous care in packaging with necessary materials and stickers to ensure secure delivery, Arno Designz cannot assume responsibility for breakages, loss, damage and/ or theft caused by the shipping/ courier company. Upon handing over your package to the courier, you will receive a confirmation email with your waybill number for tracking.
Care: Our items are sealed for splash resistance and can be cleaned with a damp cloth and mild detergent. Swiftly address potent contaminants like wine or coffee.
Each item undergoes hand casting, sanding, and sealing in our studio, resulting in unique pieces with variations in colour and pattern.
Refund Policy: We are an on-demand business, which means your items are created upon order. Regrettably, we do not accept returns, exchanges nor do we offer refunds as all items are made to order.
Wholesale: We offer great value on selected items that are perfect for resellers. Whether you're interested in trays, candle holders, other items to suit your needs. Contact us today to learn more about our wholesale opportunities.
- Email: sales@arnodesignz.co.za
Custom Orders: Whether you're seeking a personalized touch or have a specific design in mind, we are dedicated to bringing your ideas to life. Contact us today to discuss custom orders. Let's create something extraordinary together. returns.